Reference

Legal framework for your jomjudi888 account

We keep your account, payment records and lobby access under clear terms that respect local law and your rights as a Malaysia player. Access depends on local regulation and we operate where permitted.

Jurisdiction-dependent accessTouch 'n Go eWallet payment recordsAccount rights outlinedLive casino and slots
jomjudi888 Legal framework for your jomjudi888 account
DATA HANDLING

How we protect your account data and respect your rights

We handle your login credentials, payment records, session history, and device fingerprints with clear retention rules and transparent access controls. You decide what stays, what gets corrected, and when you want out.

Session security

Every login generates a token that expires after thirty minutes of inactivity. We log device type, browser, and IP range to flag suspicious logins—if someone tries your account from a new device in a different region, we send a verification prompt to your registered phone.

Cookie use

We store lobby preferences, language choice, and table filter settings in browser cookies so you return to the same layout. Payment details never touch cookies—Touch 'n Go eWallet, Boost, and GrabPay credentials live server-side, encrypted at rest.

Retention policy

Active accounts keep full transaction history until you close them. Closed accounts retain regulatory-required records for seven years, then purge everything except anonymized audit logs. You can request early deletion of non-regulated data anytime.

Data correction

If your registered email, phone number, or name has a typo, open the account portal and submit a correction request. We verify the change with a confirmation code sent to your current contact details, then update the record within two business days.

POLICY CONTACT

Reach us for account terms, data requests or policy questions

We built three direct contact paths for legal questions, data access requests, or account closure. Use live chat for fast replies during your session, email for detailed requests that need attachments or formal records, and the account portal for self-service data exports.

Team online

Live chat

Open the chat bubble in your lobby footer to ask about terms, data access, or account closure. Our team replies in minutes during peak hours and handles legal requests the same way we handle payment queries.

Email support

Send formal data requests, correction requests, or account deletion requests to our support email. Include your account reference and we'll process the request within five business days, sending confirmation to your registered email.

Account portal

Log into your account settings and navigate to the data section. Download your transaction history, session logs, or payment records as CSV files without waiting for our team—instant export, no approval needed.

Legal and data rights questions Malaysia players ask us

Yes. Log into your account portal and navigate to the data section, then click the export button. You'll receive a CSV file containing your transaction history, session logs, payment records, and registered contact details within seconds.

Regulatory-required records stay archived for seven years to satisfy financial audits and anti-fraud checks. Everything else—session logs, device fingerprints, lobby preferences—gets deleted within thirty days of closure. You can request early deletion of non-regulated data by emailing support.

Only you, your e-wallet provider, and our payment processor. We receive confirmation that your deposit cleared and the amount, nothing more. We never store your e-wallet PIN, password, or full account number—those stay with Touch 'n Go or Boost.

Open your account settings, click the profile section, and submit a correction request. We send a verification code to your current registered phone or email, you confirm it, and we update the record within two business days.

No. Your payment records, session history, and contact details stay internal. We share data only with our payment processor to clear deposits and withdrawals, and with regulators when legally required. We never sell, rent, or trade your information to advertisers or brokers.

We process account data under contract performance—running your account requires storing login credentials, payment records, and session logs. Where local law permits, we also rely on legitimate interest for fraud prevention and service improvement. Access to the platform depends on local regulation.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.